Refund & Return Policy
At SpecsVue, customer satisfaction is our priority. Please read our refund & return policies carefully before placing an order.
Eligibility for Refunds
- Products must be returned in their original condition (unused, unworn, and undamaged).
- Prescription and customized lenses are non-refundable once processed.
- Frames can only be refunded if they are defective, damaged on delivery, or incorrect.
- Return requests must be initiated within 7 days of delivery.
Refund Process
Once your return is approved, refunds will be initiated to your original payment method.
- Refunds are processed within 7 business days after cancellation.
- You will receive an email confirmation once the refund has been processed.
- Depending on your bank/payment provider, it may take additional 2–5 working days for the amount to reflect.
Non-Refundable Items
- Customized prescription lenses once manufactured.
- Products damaged due to misuse, mishandling, or improper care.
- Gift cards, coupons, or promotional vouchers.
Exchange Policy
If you wish to exchange your frames for a different model or color, you may request an exchange within 7 days of delivery. Exchanges are subject to stock availability. Price differences (if any) will be adjusted accordingly.
Contact Us
For refund or return requests, please contact our support team at specsvue@gmail.com.
Note: SpecsVue reserves the right to update or modify this policy at any time without prior notice.